TradeShield for Buyers
PlayerBay’s TradeShield guarantees that all trades are legitimate and keeps you safe from scammers. PlayerBay takes full responsibility for the entire buying process in the marketplace. Buyers are fully protected against sellers who do not deliver their items or deliver items that are different from the original listing.
PlayerBay holds the seller’s funds until you receive your order and confirm everything is okay. Once the item is delivered, the amount paid is released to the seller. If a dispute arises, PlayerBay protects the buyer by freezing the payment until the issue is resolved. If the item was not delivered or was not as described in the listing, the buyer will get a full refund.
TradeShield for Sellers
PlayerBay’s TradeShield protects all sellers from fraud and chargebacks. PlayerBay takes full responsibility for the entire selling process in the PlayerBay marketplace. All TradeShield features are completely free of charge and are in effect during every transaction.
If fraudulent payments or chargebacks are attempted, PlayerBay protects sellers by fulfilling payments to sellers regardless of dispute outcomes. Sellers will always receive their payments for in-game items. PlayerBay resolves disputes with third-party payment providers without bringing users into the process.
TradeShield Account Warranty
To protect customers from account recovery fraud, PlayerBay enforces a 5-day warranty policy for account sales. During this period, buyers can dispute the purchase if they face issues such as loss or alteration of the purchased account. These issues can be resolved with the seller or through a refund request.
