To help keep buyers safe, all account orders on PlayerBay include a free 5-day account warranty. If there is a problem with your purchased account during the warranty period, you can raise a dispute and provide details about what happened.
If a dispute is opened during the warranty period, your warranty remains active while the dispute is being reviewed, even if the review takes longer than 5 days.
Extended Account Warranty
For select account offers, you may be able to purchase extended warranty coverage at checkout. Extended warranty options may include 3-month or 6-month protection, depending on the offer.
| Warranty Type | Coverage Length | Availability |
|---|---|---|
| Free Account Warranty | 5 days | Included with all account orders. |
| Extended Warranty | 3 months | Available for select offers at checkout. |
| Extended Warranty | 6 months | Available for select offers at checkout. |
If extended warranty is available for an offer, you will see the option during checkout before completing your purchase.
What Your Warranty Covers
Your account warranty may cover issues caused by the seller, account recovery, inaccurate listing details, or access problems that are not caused by your own actions.
| Covered Issue | What It Means |
|---|---|
| Account Not as Described | The account does not match the listing details, and you have not altered, used, purchased on, or resold the account. |
| Seller Account Recovery | You lose access because the seller or original owner recovered the account. |
| Ownership Transfer Ban | The account is banned because of the ownership transfer process. |
| Seller-Caused Ban | The account is banned due to offenses, actions, or activity caused by the seller before or during the sale. |
When “Not as Described” Coverage Applies
If you claim the account is not as described, the warranty may only apply if you have not changed or used the account in a way that affects the review.
- Do not change the login details before reporting the issue.
- Do not play on the account before reporting the issue.
- Do not make purchases on or for the account before reporting the issue.
- Do not resell the account before reporting the issue.
What Your Warranty Does Not Cover
Your account warranty does not cover issues caused by your own actions, failure to follow instructions, or events unrelated to the seller.
| Not Covered | Example |
|---|---|
| Bans Caused by Your Actions | You use cheats, exploits, bots, or break the game’s rules after receiving the account. |
| Loss of Access Unrelated to the Seller | You forget the password, lose access to the email, or fail to secure the account properly. |
| Failure to Follow Seller Instructions | The seller warned you not to contact game support, but you contacted support anyway and the account was restricted. |
| Reselling the Account | If you resell the account to someone else, your warranty becomes void. |
| Extra Items or Outside Costs | The warranty covers the account price only. It does not cover extra items, purchases, upgrades, or other additional expenses. |
How Extended Warranty Claims Work
If you purchased extended warranty and experience an eligible issue after the free 5-day warranty period, submit a warranty claim for review.
PlayerBay will usually review extended warranty claims within 3–5 business days. If the seller is actively assisting with the claim or more evidence is needed, the review may take longer.
Refunds for Approved Warranty Claims
If your warranty claim is approved, you will receive a full refund of the account’s price, minus the warranty fee.
The warranty does not cover the warranty fee itself, items on the account, additional purchases, upgrades, or other expenses outside the original account price.
What to Do If You Have an Account Issue
- Open your PlayerBay order page.
- Contact the seller through the order chat and explain the issue clearly.
- Provide screenshots, error messages, ban notices, or other proof when available.
- If the issue is not resolved, raise a dispute or submit a warranty claim if eligible.
- Wait for PlayerBay to review the order, chat history, evidence, and seller response.
After the Warranty Period Ends
After your warranty period ends, PlayerBay no longer provides a money-back guarantee for the account. However, we may still help you if an issue comes up.
First, contact the seller through the order chat and explain the problem. If the seller does not respond, contact PlayerBay support and we will try to get in touch with the seller on your behalf.
Learn more about PlayerBay Buyer Protection and how we help protect customers across the marketplace.