How to reset your password

Select Forgot password? on the sign-in page and follow the emailed link. A reset signs you in and signs you out everywhere else.

Select Forgot password? on the sign-in page, enter your email and open the link we send you. The link works for 1 hour. After you choose a new password, you’re signed in and every other device is signed out. If two-factor authentication is on, you still enter your second factor.

Reset your password

  1. On the sign-in page, select Use a password instead, then Forgot password?.
  2. Enter your account email and select Send reset email.
  3. Open the email and select Reset Password.
  4. Enter your new password, at least 8 characters, and select Reset password.

Passwords that have appeared in a known data breach aren’t accepted. Choose one you don’t use anywhere else.

What happens after a reset

  • You’re signed in on the device where you reset it.
  • Every other device signed in to your account is signed out.
  • Any other reset links we sent you stop working.
  • We email you to confirm the password was reset.
  • If two-factor authentication is on, you enter your code, a backup code or a passkey before you can use your account.

You may then see Check how you sign in, a list of every way into your account. Remove anything you didn’t set up yourself, then select These are all mine.

Change your password while signed in

  1. Go to Settings and, on the General tab, select Edit Profile.
  2. Under Password & Security, enter your current password and your new one.
  3. Save. Every other session is signed out.

If you sign in with an email code or a social login and have no password yet, select Set password there instead.

Open Settings

Questions fréquentes

The reset link says it has expired.
Links work for 1 hour and only once. Request a new one from Forgot password?.
I didn't get the email.
Check your spam folder and that you typed the address you use on PlayerBay. You can also sign in with a code sent to the same address.
Does a reset turn off two-factor authentication?
No. On an account with a verified email, you still need your second factor after a reset.