Account warranty
Every account is protected while you check it and after you receive it. If it stops working or the seller takes it back, we help you get it fixed or refunded.
How long you’re covered
After delivery you check the account. Once the order is received, protection continues for a set number of days, depending on the game. The listing shows it next to Warranty, and your order page shows the date next to Protected until.
After delivery, the buyer has 3 days to check it before it's marked received. Protection then continues from the day the order is received:
| Product type | Protection after the order is received |
|---|---|
| Currency | 5 to 7 days |
| Items | 5 to 10 days |
| Accounts | 5 to 14 days |
| Top-ups | 5 days |
| Gift cards | 4 days |
What’s covered
Our team reviews account problems against these rules.
| Covered | Not covered |
|---|---|
| The account doesn’t work or isn’t as described | A ban caused by what you did, such as playing with cheats |
| You lose access because the seller recovered the account | Losing access for reasons unrelated to the seller, such as forgetting your password |
| A ban caused by the ownership transfer | A ban after ignoring the seller’s instructions, such as contacting game support when told not to |
| A ban for something the seller did | Reselling the account to someone else, which ends your warranty |
How to make a claim
While you’re checking the account
- Open the order and message the seller in the order chat. Include a screenshot of the login error, ban notice or recovery email.
- Select Dispute. For accounts delivered instantly, select Contact seller first; the order page shows when you can raise a dispute.
- Choose the reason that fits: Account login doesn’t work, Account was taken back, Order is not as described, Order is missing details or Other.
- Describe the problem, then upload your screenshots under Upload your proof.
After the order is received
Use Contact support on the order page while it shows Protected until. Send the same screenshots. Our team reviews it and opens a dispute for you if the problem is covered.
What you get back
The seller can offer a refund. For accounts delivered instantly, the seller can also offer replacement login details or a different account. If our team decides, they can refund you in full or in part. A refund to your wallet covers the account price; a refund to your card includes the processing fee. See How disputes work for every outcome.
After your protection ends
The order is complete and the seller has been paid. If the account stops working later, message the seller first. If that doesn’t help, use Contact support on the order page and our team will review it.
