These guidelines apply to all currency listings and currency orders on PlayerBay. Sellers must deliver currency exactly as described, use safe delivery methods, and handle every transaction professionally.
Failure to follow these rules may result in listing removals, order cancellations, temporary suspension, permanent suspension, or other account restrictions.
Who Can Sell Currency?
Any verified seller may list currency on PlayerBay, as long as they meet the standard verification and seller requirements outlined in the Seller Rules.
| Requirement | Rule |
|---|---|
| Seller Verification | Sellers must be verified before listing currency. |
| Seller Rules | Sellers must follow PlayerBay’s standard Seller Rules and category-specific currency rules. |
| Order Handling | Sellers must deliver safely, communicate clearly, and provide proof when needed. |
What Can Be Sold
Currency listings must only include legitimate in-game currency or game-related tradable currency.
| Allowed Currency Type | Examples |
|---|---|
| In-Game Currency | Gold, coins, credits, silver, or similar in-game currencies. |
| Tradable Game Currency | Currency that can be transferred using the game’s official trade, mail, marketplace, or delivery systems. |
| Legitimate Currency Only | Currency must be legally obtained and tradable through the game’s official mechanics. |
What Is Strictly Prohibited
The following actions are not allowed under any circumstances.
- Using cheats, exploits, bots, duplication methods, or unauthorized tools to generate currency.
- Selling stolen, fraudulently obtained, duplicated, or illegally generated currency.
- Sharing, storing, requesting, or misusing buyer login credentials.
- Abandoning orders without a valid reason.
- Requesting additional payment beyond the listed price.
- Using any trading method that intentionally puts the buyer’s account at risk.
- Asking the buyer to complete payment, delivery, or communication outside PlayerBay.
Currency Delivery Requirements
Sellers should only mark an order as delivered after the full agreed amount of currency has been successfully transferred to the buyer.
Before completing the order, confirm that the buyer received the correct amount and that the delivery matches the listing description.
| Delivery Requirement | What Sellers Should Do |
|---|---|
| Deliver the Full Amount | Transfer the full quantity promised in the listing or order agreement. |
| Confirm Buyer Details | Make sure the buyer’s username, character name, server, region, or account ID is correct before delivery. |
| Use Safe Delivery Methods | Use official in-game trading, mail, marketplace, or transfer systems whenever applicable. |
| Confirm in Chat | Use the PlayerBay order chat to confirm delivery and keep the order record clear. |
| Keep Proof | Save screenshots, videos, trade confirmations, or transaction logs in case support needs to review the order. |
If Buyer Details Change
If the buyer provides a new username, character name, server, or account identifier in the order chat that does not match the original order summary, confirm the details carefully before proceeding.
If the buyer’s delivery details change, confirm the new details at least twice in the PlayerBay order chat before delivering. If anything seems suspicious or unclear, contact support or cancel the order instead of risking an incorrect delivery.
Dispute Handling
If a buyer reports an issue, sellers must respond quickly, communicate respectfully, and provide clear evidence. Currency disputes often depend on proof of delivery, so complete records are important.
Sellers should provide delivery proof as soon as possible after a dispute is opened. Refusing to provide timely assistance may result in order cancellation or an unfavorable dispute outcome.
| Evidence Type | Why It Helps |
|---|---|
| Trade Window Screenshots | Shows the trade details, buyer character, and currency amount before or during delivery. |
| Completed Transaction Proof | Shows that the currency was successfully transferred to the buyer. |
| Chat Confirmation | Shows that the buyer confirmed the correct username, character, server, or delivery details. |
| In-Game Transaction Logs | Helps verify that the currency was sent through the game’s official systems. |
| Video Proof | Can help confirm the full delivery process when screenshots are not enough. |
Resolving Currency Order Issues
Keep all communication transparent in the PlayerBay order chat. Share updates, explain delays clearly, and work with the buyer to resolve the issue when possible.
- Respond to the buyer as quickly as possible.
- Provide proof of delivery when requested.
- Do not ignore disputes, support messages, or buyer concerns.
- If a partial refund is agreed upon, contact PlayerBay support with the exact amount confirmed by both sides.
- If the issue cannot be resolved directly, PlayerBay support will review the evidence and make a final decision.
Depending on the situation, an order may be cancelled sooner if the seller does not provide proof, does not respond, or fails to assist with the dispute.
Violations and Penalties
Currency rule violations are taken seriously because unsafe delivery methods, missing proof, or fraudulent currency can put buyers at risk.
| Violation | Possible Action |
|---|---|
| High Order Cancellations | First offense may result in a warning or suspension. Repeat offenses may result in an extended suspension based on account history. |
| Selling Fraudulently Obtained or Unsafe Currency | May result in immediate suspension on the first offense. |
| Unauthorized Access, Tampering, or Theft Involving a Buyer’s Account | May result in immediate suspension, permanent removal, and additional action depending on the severity. |
| Off-Platform Payment Requests | May result in immediate suspension on the first offense. |
| Missing or False Delivery Proof | May result in order cancellation, unfavorable dispute outcomes, delayed fund release, or seller restrictions. |
The Bottom Line
Currency sellers are expected to deliver exactly what was promised, use safe and legitimate delivery methods, keep clear records, and communicate professionally with buyers.
Following these rules helps protect buyers, reduce disputes, and keep PlayerBay’s currency marketplace reliable for everyone.
PlayerBay reserves the right to take stronger action depending on the severity of the violation, including account restrictions, permanent suspension, or balance holds in confirmed policy breach cases.