Seller rules

These rules apply to every category. Each category also has its own rules: accounts, items, currency and top-ups.

Who can sell

• You must be at least 18.
• You must complete seller verification before you list. See Seller verification.
• Use one seller account. Your ID can only be used to verify one account. If you work with a team, share access to that account instead of opening more.
• You can’t sell from a restricted country. See Where you can sell from.

Delivering orders

• Deliver before the guaranteed delivery time shown on your listing.
• Deliver exactly what was ordered: the right item, amount, server and buyer details.
• Select Mark as Delivered only when the order is complete. Marking it early can cost you the dispute.
• If you’ll be late or can only deliver part of the order, tell the buyer in the order chat first and get their agreement there.
• Keep proof. Send screenshots or a video of the trade in the order chat.

If the guaranteed time passes, you haven’t delivered and you haven’t written in the order chat, the buyer can cancel the order and get a refund.

If you can’t deliver at all, select Cancel this order on the order page. The buyer is refunded to their PlayerBay wallet straight away. Pick the reason from the list. Every cancellation counts toward your record, and too many can lead to a warning. The order chat closes 3 days after a cancellation.

Keep everything on PlayerBay

• Talk to buyers only in PlayerBay chat. Don’t share or ask for Discord, Telegram, email, phone numbers or other contact details.
• Take every payment through PlayerBay. Never ask for or arrange a payment anywhere else, and never ask for more than the listed price.
• Don’t advertise other websites, shops or marketplaces.
• If a delivery needs the buyer’s login, the buyer enters it at checkout, where it’s sealed. Don’t ask for it in chat.

When a message looks like off-platform contact, the chat warns the sender and our team is alerted. Links to other websites are removed from listing descriptions when you save.

Problems and disputes

For instant-delivery accounts and gift cards, the buyer contacts you first: fix it, refund them or send a replacement before your deadline. For everything else the buyer can raise a dispute straight away. Either way, reply in the order chat or upload your proof before the deadline:

If it isn’t fixed or answered in time, our team decides on what’s in the order. See Disputes for sellers.

Listings

• List each offer in the right game and category.
• Describe exactly what the buyer gets. Disclose every limitation, restriction or known issue.
• No random, mystery or chance-based offers, such as “50% chance of a rare skin”.
• Write your own description. Don’t copy another seller’s.
• No fake or misleading prices.
• Use only images you own or have permission to use.
• Use tags that describe the offer. See Listing tags and search rules.
• Don’t impersonate another seller or PlayerBay staff. Don’t use the PlayerBay name or logo in your username, shop or listings.

Conduct

• No scams, fraud or stolen goods. This leads to a permanent ban.
• Treat buyers with respect, even during a dispute. No threats, insults or harassment.
• Don’t attack, mislead or target other sellers.
• Take buyer feedback seriously. See Feedback and reviews.

What happens if you break the rules

Our team reviews reports, orders and listings. What we do depends on how serious the problem is, your history and whether it was deliberate.

Scams, fraud and off-platform payments can lead straight to a ban. If we suspect fraud, payouts are held while we investigate, and buyers are repaid first.