Keeping listings active
Listings that aren’t instant-delivery pause after 30 days without a stock confirmation. Turn the listing on or update its quantity to restart the 30 days.
Which listings pause
| Listing | Pauses after 30 days? |
|---|---|
| Items, currency and top-ups | Yes |
| Accounts with manual delivery | Yes |
| Accounts with instant delivery | No |
| Keys and gift cards | No |
The 30 days start when you publish the listing and restart each time you confirm its stock. This keeps listings limited to stock you really have.
Warnings and the pause
- 3 days before: we tell you in the app and by email which listings will pause.
- After 30 days: the listing is paused and hidden from buyers. We tell you in the app and by email.
Your listings table shows the time left in the Expires column. A paused listing keeps its page, but buyers see that it’s unavailable.
How to confirm your stock
Any of these restarts the 30 days and puts a paused listing back on sale:
- Turn the listing on in your listings table.
- Change its quantity in your listings table.
- Select several listings and use Status → Active, or Quantity for items, currency and top-ups.
- Apply a bulk edit file that changes the listing.
Editing and saving a listing also confirms it and restarts the 30 days. If the listing is already paused, turn it on to put it back on sale.
Other reasons a listing is paused
Out of stock
Items, currency and top-ups go inactive when their quantity reaches 0. Set a quantity above 0 to put them back on sale.
Paused by PlayerBay staff
The listing shows Paused by PlayerBay staff. You can’t turn it back on yourself, and restocking doesn’t bring it back. Contact support if you have questions.
Linked email not answered
Account listings must answer the Linked email question. An older listing that never answered it is paused until you do. Edit the listing, answer the question and save; you can then turn it back on.
