How to delete your account
Request deletion in Settings, then confirm from the link we email you while signed in. It’s permanent: balances, orders and messages are removed.
To delete your account, go to Settings, select Delete under Delete Account, type your email and select Email me the link. Then open the link we send while signed in to PlayerBay. It works for 24 hours. Deletion is permanent and removes your balances, orders, listings and messages.
Before you delete
You can’t delete your account while you have open orders or earnings left to withdraw.
- Finish your open orders. Wait until every order you bought or sold is complete, refunded or cancelled.
- Withdraw your seller earnings. Request a withdrawal for your available balance and wait until it’s paid.
- Spend your Sand Dollars. They can’t be withdrawn, and they’re lost when the account is deleted.
- Add an email if you signed up with Steam. We need a real address to send the confirmation link.
Delete your account
- Go to Settings and stay on the General tab.
- Under Delete Account, select Delete.
- Type your email address to confirm, then select Email me the link.
- Open the email and select Delete My Account on the device where you’re signed in to PlayerBay.
Your account is deleted only when you open the link while signed in. If you change your mind, ignore the email: the link expires after 24 hours and nothing is deleted.
What’s removed
- Your profile, settings, wallet and balances.
- Your orders, as a buyer and as a seller.
- Your shop and listings, which come off the marketplace.
- Conversations you started, and your messages in other conversations.
- Your sign-in methods, sessions, passkeys and two-factor settings.
- Your seller verification and its documents.
If you verified as a seller, your ID can’t be used to verify a new account. To see what data we keep after deletion and why, read our Privacy Policy.
Vanliga frågor
I got a deletion email I didn't ask for.+
Don’t open the link. Change your password, because someone else may be signed in to your account, and check Active Sessions under Settings, Security.
Can I take a break instead?+
Yes. You don’t need to delete your account to stop using it. Turn your listings off and turn off the notifications you don’t want.
