Sand Dollars and vouchers
Sand Dollars are reward points you earn when an order completes. Redeem them for a voucher, activate it, and checkout applies it for you.
| Sand Dollars | |
|---|---|
| Value | 100 Sand Dollars = $1.00 |
| Earned | 1.5% of what you pay by card or another method, when the order completes |
| Vouchers | $5.00 (500 Sand Dollars), $10.00 (1,000 Sand Dollars), $25.00 (2,500 Sand Dollars) |
| Activate within | 180 days of redeeming |
How you earn Sand Dollars
Each order earns Sand Dollars on the amount you paid by card, Apple Pay, Google Pay, crypto or another method. Checkout shows the amount under Sand Dollars earned.
- When they arrive: when the order completes, after its buyer protection ends. Not when you pay.
- Bonus codes: some discount codes add extra Sand Dollars. Checkout shows the bonus when the code is applied.
You don’t earn Sand Dollars on:
- the part of an order paid with voucher credit;
- orders under $1 after discounts and vouchers;
- orders that are refunded or cancelled. They never complete, so nothing is earned and nothing is taken back later.
Redeem them for a voucher
Sand Dollars can’t be spent directly. You save them up and turn them into a voucher in fixed amounts:
| Voucher | Costs |
|---|---|
| $5 | 500 Sand Dollars |
| $10 | 1,000 Sand Dollars |
| $25 | 2,500 Sand Dollars |
- Open your Rewards page.
- Under Redeem for a voucher, select the amount you want. If you don’t have enough yet, the page shows how many more you need.
- The voucher appears under Your vouchers.
Activate a voucher to use it
A new reward voucher shows Activate by and a date. Select Activate before then. From that moment its value is voucher credit.
- Checkout applies your voucher credit automatically and shows it as Voucher credit applied.
- Whatever an order doesn’t use stays for your next order.
- You can have several active vouchers. Their credit adds up.
Fees when you use voucher credit
The processing fee is charged only on the part you pay by card or another method. If voucher credit covers the whole order, checkout says This Order is Free! and no fee is added. Select Complete Free Order.
If voucher credit covers only part of the order, a small part is always left for your payment method, because payments have a minimum charge.
Other vouchers you might see
- Refund voucher: a refund on an order you paid with crypto or voucher credit. It’s active straight away and never expires. See How refunds work.
- Voucher from PlayerBay: credit from our team. It’s active straight away.
- Balance carried over: if you had a PlayerBay wallet balance before Sand Dollars became points, it’s now one voucher of the same value. It’s active and never expires.
What you can’t do
- Withdraw Sand Dollars, vouchers or voucher credit as cash.
- Send them to another user.
Sand Dollars you haven’t redeemed don’t expire. Only reward vouchers that aren’t activated in time do.
