Account bans and other restrictions
A ban signs you out everywhere, takes your listings down and blocks sign-in. If you think it’s a mistake, contact us to have it reviewed.
A ban ends every session on your account, takes your listings off the marketplace and stops you signing in, buying or selling. You get an email with the reason. A temporary suspension pauses buying, listing and withdrawals until a set date, while your orders keep working. Short of either, our team can warn a seller, pause listings or hold payouts. If you think a decision is wrong, contact us and we’ll review your account.
What a ban does
- You’re signed out on every device straight away.
- You can’t sign in with any method, so you can’t buy, sell or use your dashboard.
- Your active listings are taken off the marketplace.
- You get an email titled Account banned with the reason.
Our team bans accounts that break the Terms of Service or the Seller rules.
What a temporary suspension does
| While suspended | Allowed? |
|---|---|
| Sign in and view your orders | Yes |
| Finish orders already in progress, and chat on them | Yes |
| Buy | No |
| List new offers or turn listings back on | No. Your active listings are paused. |
| Withdraw your balance | No. Payouts are held. |
You get an email titled Account suspended with the reason and the date it ends. On that date the suspension lifts by itself: paused listings that still have stock go back on sale, payouts resume, and you get a second email. If your suspension has no end date, our team lifts it after reviewing your account.
Your open orders and earnings
- Open orders: our team handles orders still in progress one by one, and refunds buyers whose orders can’t be completed.
- Seller earnings: payouts are held from the day of the ban while we review the account, and buyers are repaid first. Any earnings left are then paid out through support. If the ban was for fraud, they aren’t paid out.
Restrictions short of a ban
| Action | What it means |
|---|---|
| Seller warning | An email explaining a problem our team found, such as late deliveries or too many cancelled or disputed orders. |
| Paused listing | A listing paused by our team. You can’t turn it back on yourself; the listing page tells you to contact us. |
| Payout hold | Withdrawals are paused while we review your account. Your balance isn’t touched. See Payout holds. |
Appeal a decision
- Contact us from the contact page. If you’re banned, you can’t sign in, so email [email protected], the address in your ban email.
- Explain why you think the decision is wrong and include your username or account email.
- Our team reviews your account and replies by email.
If we find the ban was a mistake, we lift it and you can sign in again.
