Payout holds
A payout hold pauses withdrawals from your account while our team reviews it. Your balance and earnings stay as they are.
A payout hold pauses withdrawals from your account while our team reviews something on it. Nothing is taken from your balance: your earnings keep building and stay yours. While the hold is on you can’t request a withdrawal, and pending requests wait. Contact support to find out why and what’s needed to lift it.
How you know
In your wallet’s Balance Overview tab, the Seller Earnings card shows Payouts on hold — contact support in place of the Withdraw Earnings button.
What a hold does
- You can’t submit new withdrawal requests.
- Requests you submitted before the hold stay pending. Our team can’t pay them until the hold is lifted.
- Your balance isn’t changed. Sales, fees and protection periods work as usual.
- Your listings, orders and messages aren’t affected by a payout hold.
How to get it lifted
- Select Payouts on hold — contact support in your wallet, or go to the contact page.
- Choose Selling and payouts and ask about the payout hold.
- Send what our team asks for.
When our team lifts the hold, the Withdraw Earnings button comes back and pending requests can be processed. We reply within 2 days, often sooner.
Other reasons money can be held
A payout hold covers your whole account. Holds on single sales are different: earnings wait for the buyer protection period, and a dispute or chargeback holds that sale until it’s settled. See When your earnings become available.
