These rules apply to all listings in PlayerBay’s Top-Up categories. Sellers must follow these guidelines carefully to keep listings accurate, orders verifiable, and buyers protected.
Failure to follow these rules may result in listing removals, account restrictions, temporary suspension, permanent suspension, or withheld balances in cases of confirmed policy violations.
Seller Eligibility for Top-Up Categories
Top-Up categories are limited to experienced, verified sellers because these listings often require fast fulfillment, accurate delivery, and clear proof of completion.
| Requirement | Rule |
|---|---|
| Verification Status | Sellers must be verified before listing in Top-Up categories. |
| Successful Sales | Sellers must have completed at least 250 successful sales. |
| Store Feedback | Sellers must maintain at least 98% positive feedback. |
| Seller Fee | Top-Up category sales currently carry a 0% seller fee. |
What Can Be Sold
Only approved Top-Up products and services may be listed in these categories.
| Allowed Product Type | Examples |
|---|---|
| In-Game Premium Currencies | Diamonds, V-Bucks, Robux, credits, coins, or other official premium currencies. |
| Top-Up Services | Battle passes, skins, bundles, upgrades, or other eligible in-game purchases delivered through approved methods. |
What Is Not Allowed
The following products, offers, and fulfillment methods are strictly forbidden in Top-Up categories.
- Account sales of any kind, including shared accounts, family accounts, pre-leveled accounts, disposable gifting accounts, or any account used to deliver a top-up.
- Misleading subscription bundles, such as offering renewable 1-month access while advertising it as a full 3-month, 6-month, or 12-month subscription.
- Trial products listed as full products, including trial access, limited-time access, or restricted plans listed under regular categories.
- Unauthorized fulfillment sources, including third-party sellers, unauthorized providers, bots, exploits, or unofficial delivery methods.
- Restricted or fraudulent payment methods, including stolen cards, unauthorized payment sources, or any method that violates platform rules.
Listing Accuracy and Compliance
Top-Up listings must be clear, accurate, and placed in the correct category. Buyers should understand exactly what they are purchasing before they place an order.
| Rule | What It Means |
|---|---|
| Accurate Listings | Every listing must describe exactly what the buyer will receive, including quantity, delivery method, platform, region, and any requirements. |
| Correct Categories | Products must be listed in the correct Top-Up subcategory. Do not use unrelated categories to gain visibility. |
| Legitimate Services Only | All top-ups must be sourced through official or approved distribution channels. Bots, exploits, unauthorized sellers, or suspicious sources are not allowed. |
Proof of Fulfillment
Sellers must provide clear proof after completing each Top-Up order. Missing, unclear, or unverifiable proof may result in unfavorable dispute outcomes.
| Proof Type | Accepted Evidence |
|---|---|
| Game or Platform Screenshot | A screenshot showing the buyer’s character ID, account ID, updated balance, delivered quantity, or before-and-after upgrade status. |
| Transaction Receipt | An official receipt or confirmation from the game, platform, or authorized payment source. |
| Manual Top-Up Confirmation | For manual top-ups, proof must include the buyer’s character ID or account identifier and payment confirmation. |
Order Handling Requirements
Top-Up orders must be fulfilled within the delivery window shown on the listing. Sellers are responsible for keeping accurate records and responding to order issues quickly.
- Fulfill every order within the stated delivery timeframe.
- Keep clear, verifiable records for each transaction.
- Provide proof of delivery immediately after completing the order.
- Respond professionally if the buyer reports an issue.
- Do not ask buyers to complete payment, communication, or delivery steps outside PlayerBay.
Reserve Period and Fund Release
All transactions within Top-Up categories are subject to a 3-day reserve period before funds can be released.
In some cases, a percentage of earnings may be temporarily held until order verification is complete. This may depend on the product, seller history, order risk, or specific program requirements.
Violations and Penalties
Policy violations in Top-Up categories are taken seriously. Enforcement may depend on the severity of the issue, seller history, and whether the violation appears intentional.
| Violation | Possible Action |
|---|---|
| Misleading Listings or Offsite Offers | First offense may result in temporary suspension. A second offense may result in permanent suspension and balance forfeiture in accordance with platform rules. |
| Unauthorized Top-Up Sources | May result in immediate suspension on the first offense. |
| Fraud, Harassment, or Stolen Payment Methods | May result in immediate suspension, permanent removal from the platform, and withheld balances in confirmed cases. |
| Missing or False Fulfillment Proof | May result in unfavorable dispute outcomes, delayed fund release, listing restrictions, or account penalties. |
The Bottom Line
Top-Up sellers are expected to provide accurate listings, legitimate fulfillment, clear delivery proof, and professional order handling. These rules help protect buyers while allowing trusted sellers to offer reliable Top-Up services on PlayerBay.
PlayerBay reserves the right to deny appeals, remove listings, restrict accounts, suspend sellers, and withhold balances in cases of confirmed policy breaches.