When your earnings become available
Earnings from a sale become available once the order completes and its buyer protection period ends. Disputes and chargebacks hold them longer.
You’re paid for a sale in three stages. After you deliver, the money shows as Pending. When the order completes, the sale is recorded with your fee taken out and held for the buyer protection period. When that period ends, it moves to Available to Withdraw. A dispute or chargeback holds it until it’s settled.
From delivery to withdrawal
- Pending: you’ve delivered and the buyer hasn’t confirmed yet.
- Held (Warranty): the order has completed, either because the buyer selected Mark as received or automatically when protection ran out. The sale is recorded and held for the protection period, counted from completion.
- Available to Withdraw: the protection period has ended. You can request a payout.
Your wallet’s Balance Overview tab shows each of these amounts in the Seller Earnings card.
How long the protection period is
The period depends on the product type and the game. The order keeps the period that applied when it was placed.
| Product type | Free buyer protection |
|---|---|
| Currency | 5 to 7 days |
| Items | 5 to 10 days |
| Accounts | 5 to 14 days |
| Top-ups | 5 days |
| Gift cards | 4 days |
Disputes
If the buyer opens a dispute, the sale’s earnings move to Held (Disputes) until it’s resolved:
- Resolved in your favor, or the buyer accepts a replacement: the earnings stay held until the order’s protection period ends, then become available.
- Partial refund: your share is reduced by the refunded part and held until the protection period ends.
- Full refund: the sale is cancelled and you’re not paid for it.
See Disputes for sellers for how to respond.
Chargebacks
A chargeback is when the buyer asks their bank to reverse a card payment. While one is open, the sale’s earnings are held and the buyer can’t also get a refund on PlayerBay. When the bank decides:
- Decided in PlayerBay’s favor: your earnings are released.
- Lost, on an order you had delivered: you keep the sale. PlayerBay covers the loss.
- Lost, on an order you hadn’t delivered or that was in a dispute: the sale is reversed.
Frequently asked questions
Why is the Pending amount higher than what I'll receive?+
Pending shows the order amount before your seller fee. The fee is taken out when the order completes.
Can I get paid sooner if the buyer confirms right away?+
Yes. The protection period starts when the order completes, so a buyer who confirms quickly starts the clock sooner.
