How to buy game keys and gift cards
Keys and gift card codes are delivered instantly on your order page. Check the region matches your account before you pay.
Game keys and gift card codes come from a stock of codes the seller has already uploaded, so they’re delivered instantly. Pick the listing, check the region and platform match your account, and pay. Your code appears on the order page. If it doesn’t work or is for the wrong region, open a dispute while protection lasts.
Before you buy
- Region: most keys and gift cards only work in one region. Where the listing shows a region, check it matches your account’s region.
- Platform: a key for one store or console won’t work on another. Check the platform in the listing.
- Amount: for gift cards, choose the card value you want.
For gift cards where the listing shows a region, checkout repeats it with the note “Make sure the selected region matches your account’s region.”
Buy and get your code
- Open the listing and click Buy now.
- Choose a payment method and pay.
- On the order page, click Reveal Key or Reveal Code.
- Copy the code and redeem it on the platform it’s for.
- When it works, click Mark as Received.
Your code stays on the order page, so you can open it again under Purchases.
If the code doesn’t work
- Take a screenshot of the error when you try to redeem it.
- On the order page, open a dispute.
- Choose Code doesn’t work if it’s invalid or already used, or Wrong region if it can’t be used in your region. Add the screenshot.
You can open a dispute while buyer protection lasts. It counts from delivery:
After delivery, the buyer has 3 days to check it before it's marked received. Protection then continues from the day the order is received:
| Product type | Protection after the order is received |
|---|---|
| Currency | 5 to 7 days |
| Items | 5 to 10 days |
| Accounts | 5 to 14 days |
| Top-ups | 5 days |
| Gift cards | 4 days |
The seller has a set time to respond. See How disputes work.
Frequently asked questions
Do I need to give the seller any details?+
Only if checkout asks for them. The code itself appears on the order page as soon as your payment is confirmed.
Can I message the seller?+
Yes. Use Contact Seller on the order page.
