Protection & disputes

Buyer protection, warranties, disputes and refunds

7 articles

• Account warrantyEvery account comes with free protection after delivery. If the account doesn’t work or the seller takes it back, open a dispute before it ends.
• Cancelling an order the seller didn’t deliverIf the seller misses the guaranteed delivery time, you can cancel and get your money back to your wallet or card. The processing fee is kept.
• ChargebacksWhile a chargeback is open, we can’t refund or cancel the order on PlayerBay. A dispute on PlayerBay is the faster way to get help.
• How buyer protection worksYour money is held until the order is delivered and your protection period ends. Cancel if it’s late; open a dispute if what you got is wrong.
• How disputes workOpen a dispute after delivery if your order is wrong. The seller responds or makes an offer; if you can’t agree, our Dispute Team decides.
• Something wrong with your order?Message the seller first. If the order is late, cancel it for a refund; if it was delivered but is wrong, open a dispute.
• When an order completesAn order completes when you mark it received or, if you don’t, automatically when your protection period ends.