Account & security

Sign-in, security, email and notifications

9 articles

• Account bans and other restrictionsA ban signs you out everywhere, takes your listings down and blocks sign-in. If you think it’s a mistake, contact us to have it reviewed.
• Bug bounty programFound a security issue on PlayerBay? Report it to [email protected]. Valid, new reports can earn a reward based on severity.
• How to change your email addressChange it in Settings under Edit Profile. Your current address approves the change first, then you confirm the new one while signed in.
• How to delete your accountRequest deletion in Settings, then confirm from the link we email you while signed in. It’s permanent: balances, orders and messages are removed.
• How to reset your passwordSelect Forgot password? on the sign-in page and follow the emailed link. A reset signs you in and signs you out everywhere else.
• How to spot fake PlayerBay staff in chatsReal PlayerBay staff show a Staff badge and never ask for logins, email changes or payment in chat. Report anyone who does.
• Notifications: choose what you get and wherePick app, push, email and sound for each kind of update in Settings under Notifications, set quiet hours, and turn on push for each device.
• Two-factor authentication and passkeysTurn on two-factor authentication in Settings under Security. Use an authenticator app, email codes or a passkey, and keep your backup codes safe.
• Ways to sign inSign in with an email code, a password, a passkey, or your Google, Discord, Facebook or Steam account. Connect them in Settings.