Account warranty
Every account comes with free protection after delivery. If the account doesn’t work or the seller takes it back, open a dispute before it ends.
How long you’re covered
Your free protection lasts a set number of days after delivery, depending on the game. The listing shows it next to Warranty, and your order page shows the date it ends.
| Product type | Free buyer protection |
|---|---|
| Currency | 5 to 7 days |
| Items | 5 to 10 days |
| Accounts | 5 to 14 days |
| Top-ups | 5 days |
| Gift cards | 4 days |
What’s covered
Our team reviews account problems against these rules.
| Covered | Not covered |
|---|---|
| The account doesn’t work or isn’t as described | A ban caused by what you did, such as playing with cheats |
| You lose access because the seller recovered the account | Losing access for reasons unrelated to the seller, such as forgetting your password |
| A ban caused by the ownership transfer | A ban after ignoring the seller’s instructions, such as contacting game support when told not to |
| A ban for something the seller did | Reselling the account to someone else, which ends your warranty |
How to make a claim
- Open the order and select Report a problem.
- Choose the reason that fits: Account login doesn’t work, Account was taken back, Order is not as described or Other.
- Describe the problem and add a screenshot of the login error, ban notice or recovery email.
- The seller has 12 hours to fix it, refund you or send a replacement. If they don’t, select Raise dispute and our team decides.
What you get back
The seller can offer a refund. For accounts delivered instantly, the seller can also offer replacement login details or a different account. If our team decides, they can refund you in full or in part. A refund to your wallet covers the account price; a refund to your card includes the processing fee. See How disputes work for every outcome.
After your protection ends
You can’t report a problem yourself any more. If the account stops working later, message the seller first. If that doesn’t help, use Contact support on the order page and our team will review it.
