Chargebacks
While a chargeback is open, we can’t refund or cancel the order on PlayerBay. A dispute on PlayerBay is the faster way to get help.
A chargeback is when you ask your bank to reverse a card payment. While one is open, we can’t refund, cancel or dispute the order on PlayerBay, and delivery on the order stops until the bank decides. If something is wrong with an order, a dispute on PlayerBay is faster and keeps your options open.
Try PlayerBay first
Every order is covered by buyer protection. You can cancel an order the seller didn’t deliver in time, or open a dispute on one that was delivered wrong. Refunds to your wallet are instant, and refunds to your card are sent as soon as the refund is decided.
What happens when you open a chargeback
- No refund on PlayerBay: we can’t refund or cancel the order while the bank reviews it, so you aren’t paid back twice. This includes the overdue cancel, seller refund offers and refunds from our team.
- The order is put on hold: delivery stops and you can’t open a dispute on it.
- The seller’s earnings are held until the bank decides.
- Our team handles the chargeback with the bank.
When the bank decides
| Bank’s decision | What happens on PlayerBay |
|---|---|
| In your favor | The bank returns the money to you. The cashback the order earned is taken back from your Sand Dollars. |
| In PlayerBay’s favor | The payment stands and the seller’s earnings are released. |
Frequently asked questions
I opened a chargeback by mistake. What do I do?+
Ask your bank to withdraw it, then contact us with your order number so we know.
I already got a refund from PlayerBay. Can I still open a chargeback?+
Don’t. The order has already been refunded, and a chargeback would pay you twice. Our team shows the bank the refund.
