Feedback is a core part of the buyer-seller relationship on our platform. It gives buyers a way to share their experience and helps sellers understand how well they are meeting expectations. As a seller, delivering a great customer experience should always be your top priority. Your feedback store is a key indicator of your service quality, we recommend maintaining a score of 90% or higher to reflect strong buyer satisfaction.
How to Prevent Negative Feedback
Most Negative Feedback can be avoided with a little care, clear communications, and a little extra effort.
- Keep your Product Ready: Maintain your stock, and check it regularly to make sure items are available and ready to deliver, this avoids any delays and last minute cancellations that would fustrate buyers.
- Stay Responsive: Reply quickly to any questions or concerns. Buyers want to know they are being heard.
- Lead with Empathy: Treat every buyer with patience and respect. A calm, understanding approach can resolve most issues before they even turn into negative user feedback.
- Offer Compensation When Needed: If something goes wrong, such as a delay, consider offering a small bonus, discount or even a refund. A thoughtful gesture can go along way with rebuilding buyer’s trust.
- Handle Disagreements Respectfully: When conflicts come up, try to meet the buyer halfway. A fair, cooperative solution usually leads to a better outcome for everyone involved.
- Manage your Availability: If you expect delays or need time off, pause your listings or adjust your delivery window. Setting clear expectations upfront prevents buyers from being disapointed.
When Negative Feedback May Be Removed
We Value honest feedback here on PlayerBay, it helps keeps us transparent and trustworthy. Negative feedback is not removed simply because and issue was resolved, or because a seller disagrees with the review. However, there are situations where feedback may be removed because it clearly violates our rules.
Feedback may be eligble for remove it involves any of the following:
- Extortion or Blackmail (e.g., a buyer leaves a negative review and demands free goods to change it.)
- Coordinated or Fraudulent reviews intended to harm a seller.
- Duplicate feedback where the issue is reported multiple times unnecessarily.
- Abusive Content
- Personal Insults
- Offensive Language
When Negative Feedback Will Not Be Removed
Feedback will remain if it reflects the buyer’s genuine experience or concerns about the seller, including issues with quality, delivery time, or customer service and communications. This applies even if the refund, replacement, or compensation was provided.
A Note to Sellers
Open communications and cooperation with Buyers goes a long way. Working together to resolve any issues and learning from feedback helps improve your services and builds long-term platform trust.
To request removal of negative feedback, please contact our support team with details of your case. We will review it carefully, but please note that feedback can only be considered for removal if it matches one of the situations listed above.
